• Check your Internet connection.
• Log out.
• Log in again and run a content update.
• In the event that the problem persists, please email marketing-support@salvagninigroup.com for assistance.

• Click on the "Lost your username or password?" button.
• Check your email inbox for further information.

• Make sure you are authorized to use Salvagnini BOX.
• Make sure you typed your username and password correctly.
• Check the internet connection: you must be connected to the network to log in.

• Download Salvagnini BOX from Microsoft or Apple
• Try to log in with your username and password.
• Each new device must be approved by Salvagnini BOX admins.
• When you attempt to log in, admins receive an email requesting activation.
• Wait for an email confirmation from marketing-support@salvagninigroup.com.

• Each new device must be approved by Salvagnini BOX admins.
• When you attempt to log in on a new device, admins receive an email requesting activation.
• Wait for an email confirmation from marketing-support@salvagninigroup.com.

• Check your Internet connection.
• When you start the download of the contents do not open other windows or tabs. The application needs to be left turned on and in the foreground until the download has been completed.
• Check the speed of your internet connection.

Download time depends on the speed and stability of the Internet connection. Generally speaking, the download takes a few hours.

At least 5 GB.

• Yes, Salvagnini BOX shuts down if you turn off your computer.
• Once you log in to Salvagnini BOX for the first time, you remain logged in unless you log out.

• Press the central button and return to the home screen.
• Alternatively, double press the central button and drag the Salvagnini Box window upwards.

• Hit the “X” button on the upper right corner.
• Alternately, you can use Alt+F4 as a shortcut.

• The search icon resembles a magnifying glass. It's located in the right-hand corner of the title bar, hit it.
• To find all content associated with a particular word or phrase, type it into the search box.
• The more specific the search key is, the more precise the result will be.

Please write an email to marketing-support@salvagninigroup.com.

• Salvagnini BOX works like any other application. In both Microsoft's store and Apple's store, new versions are listed as upgradeable applications as soon as they're available.
• You can also activate the automatic update of Salvagnini BOX directly from the store.
• The update can be preceded by a notification from Salvagnini BOX admins.

In the menu, whenever Salvagnini BOX needs to be updated, a red dot will appear near the "Update" button.

• Check your Internet connection.
• In the menu, click "Update" button.
• Salvagnini BOX will automatically check the content to be downloaded.
• Click "Start update" to begin the update, then let Salvagnini BOX run until it has completed.

• If you are using a Salvagnini business account, the password should be your Windows password. For further assistance, please contact the Salvagnini IT team through the Helpdesk.
• If you are using a personal account, retrieve your password with the procedures proposed by the stores.